Returns & Exchanges

At Dr. Brandt Skincare, we want you to be completely satisfied with your purchase, which is why we offer a 30-day money-back guarantee on all products ordered through our official website. If a product doesn't meet your expectations, our streamlined return process ensures a hassle-free experience for your skincare journey.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked and processed efficiently.

• 3.
  Pack Your Items

  Securely pack the products in their original packaging, including any promotional materials or gifts with purchase, and attach the shipping label to the outside of the box.

• 4.
  Receive Your Refund

  Drop your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed back to your original payment method within 7-10 business days.